Returns and Refunds

Firepot Outdoor Living Return Policy for Items-Products Shipped from Firepot Outdoor Living.

You have 30 days to return Defective or Broken Items for a Refund OR Replacement.
Items returned must be shipped back to Firepot Outdoor Living with and in the Original Packaging the Item came in, at Customers Expense. (You the Customer must pay to have all Items shipped back for a review, to obtain a refund or replacement.)
This is only on Firepot Outdoor Items shipped from Firepot Outdoor Living.

We also work with other Companies to bring you the best selection of Products we can find. Each of these Companies have their own Return Policies.
The folowing is a list of the companies we do business with and their Return Policies.
We at Firepot Outdoor Living thank you for your business, and if you have any shipping or product issues, Please feel free to call our Customer Service Number at 1-804-691-5888. Or Email us at


Our Return Policy covers damaged or defective products only.  If you feel that your product is defective or has been damaged during shipment, please contact one of our Customer Service representatives immediately.  If the product is found to be defective, either a replacement or refund may be issued.   Any refund issued will be applied to the method of payment that was used at the time of order.  If the product was damaged during shipment, we will require for you to provide us with information and pictures of the damaged product including packaging so that we may file a claim with our shipper.  Our Return Policy excludes “buyer’s remorse” and degradation/deterioration of powder coat finish after use of the product.